FAQs

What is the guarantee policy on our Colour Coated glass?

We give a written 10-year guarantee on paint discoloration and delamination, and a 12-month guarantee
on installation.

Where should the splashbacks end on my wall and how much worktop overhang should I allow?

We recommend that the glass splashback finishes in line with the end of your wall cabinets. We recommend a standard industry overhang of 20mm on your worktops. A worktop depth of 60mm should be planned to allow for hob and sink cut outs to have at least 50mm at both the front and rear of the finished cut out (aperture).

How is the glass installed?

The glass is installed using a neutral cure silicone and the perimeter is sealed. We will always attempt to
produce the glass in as large a piece as possible to minimise the number of joins.

Does the silicone used to fix the glass in place show through the paint?

No. Our paint is so opaque that it is difficult to get even light to shine through it. However it is important to use silicone supplied by DECO GLAZE otherwise other products may react with the paint finish.

How do you clean Colour Coated glass?

You can clean the glass with any regular glass cleaner and a soft cloth.

What is Opticlear glass?

Opticlear glass is ‘low iron’ and the most transparent glass available. This means any colour can be achieved. Regular ‘clear’ glass has a higher content of iron, which gives the glass a green tint; therefore only certain colours can be achieved using ‘clear’ glass.

What colours are available?

DECO GLAZE has Classic colours, metallic and sparkle colours. Black and Metallic colours are not
recommended as worktops due to the thickness of the glass. Black or Metallic worktops requests will come with a mandatory disclaimer, which must be signed.

What condition does the wall need to be in?

The glass can be installed over almost any surface, for example: tiles, plaster board, paintwork, MDF. The
wall needs to be level and free from any protrusions, flaky plaster and dust.

Is the glass affected by heat, steam and water?

No, DECO GLAZE Colour Coating is guaranteed to adhere to glass and is unaffected by steam, boiling water and heat. The glass is toughened where needed, for example a splashback behind a hob. Toughened glass
– also sometimes referred to as tempered glass – is up to four times stronger than ordinary annealed float glass. If broken, it disintegrates into small fragments with dulled edges that are unlikely to cause serious injury.

What does DECO GLAZE service promise include?

• A Proposal produced from drawings or written measurements for Full Service enquiries
• Site Survey for final measuring
• Opticlear colour-coated glass with polished edges all round glass, toughened where needed
• National Installation Service (including sealing of edges with sealant)

How large can a sheet of glass be?

Please see technical specifications of each product as sheet sizes vary depending on the product and sheet
thickness.

How long does the end-user wait for Installation?

Our lead-time for Full Service is 7-15 working days (excluding Saturday and Sunday and Public Holidays)
from agreement of final price. This is based on current average workloads. Site Survey is normally undertaken within 5 working days of placing your order.

Can Trivets be put in to DECO GLAZE products?

No, they cannot.

Can I use this product in bathrooms and showers?

Yes. DECO GLAZE™ Colour Coating is guaranteed to adhere to glass and is unaffected by steam and most caustic agents. All glass in this situation is toughened for safety to meet British standards.

Where can I buy DECO GLAZE products?

Go on our ‘Where to buy’ section and insert your postcode to find the nearest store.

Using the category filter you have the option to localise the showrooms by: ‘Supply of Glass, but only when supplied as part of a Kitchen or Bathroom Sale’ or ‘Supply of Glass, either by itself, or when supplied as part of a Kitchen or Bathroom Sale’.

 

Does DECO GLAZE provide samples?

Yes, we provide 2 standard samples free of charge once an order has been placed. Each sample thereafter is charged at £4 + VAT. As we only deal with Trade, we only provide samples when requested by our trade customers.

Worktop Comparison Chart

DECO GLAZE Glass splashbacks &
worktops
GraniteStainless
Steel
CorianLaminate
Toughened glass is Resistant to temperature up to 200°c without damageResistant to temperature up to
200°c without damage
Heat resistantResistant up to
100°c without damage
Resistant to temperature up to 180°c without damage
Does not stainStainsCan stainCan stainCan stain
Non-porousPorousNon-porousNon-porousSlightly porous
19mm can span 1.2 metres without supportCan only span short lengthsCan span long lengthsCan only span short lengthsCan span long lengths
Highly impact resistantFragile (cracks around hobs etc)Can dentModerately impact resistantHighly impact resistant
Low maintenance
Scratches can be polished out if needed
Does not scratch easily. Forgiving of scratches due to surface patternsScratches are prominent. Scratches can be polished out if neededLow maintenance
Scratches can be polished out if needed
Does not scratch easily (except high gloss finishes)
Chips can be repairedChips can sometimes be repairedCannot be repairedChips can be repairedCannot be repaired
Unlimited coloursLimited coloursOnly one colourLimited coloursLimited colours
Very durable surfaceDurable surfaceDurable surfaceVery durableDurable surface
Resistant to all domestic chemicalsCan be damaged by acidic liquids such as lemon and vinegarResistant to almost all chemicalsResistant to some chemicalsResistant to some chemicals
Quite expensiveModerately expensiveVery expensiveVery expensiveVery inexpensive
Modern appearanceNatural appearanceIndustrial appearanceModern appearanceVarious appearance
Room temperature to touchCold to touchCold to touchCold to touchWarm to touch
Very hygienicModerately hygienicVery hygienicVery hygienicNot very hygienic
Minimal maintenanceMinimal maintenanceNeed to polish out scratchesMinimal maintenanceMinimal maintenance
19mm30mm or 40mm thickVarious thicknessesVarious thicknesses20mm, 30mm and
40mm
Highly light reflectiveSlightly reflective
Polished
Reflective until scratchedNon reflectiveNon-reflective (except gloss)